Exploring the Double Empathy Problem
- Lori Sacrey
- Sep 15
- 4 min read
Communication is something we all do every day. Yet, conversations can sometimes feel like they’re happening on different wavelengths. Why do misunderstandings pop up even when everyone is trying their best? These questions lead us to an important concept called the double empathy problem. Let’s dive into what this means and how it shapes our interactions.
What is Neurodivergent Communication ?
When I talk about neurodivergent communication, I’m referring to the unique ways people with different neurological makeups express themselves and understand others. This includes folks with autism, ADHD, dyslexia, and other neurodivergent traits. These differences aren’t deficits; they’re variations in how brains work.
For example, someone with autism might misintrepret some social cues like tone of voice or facial expressions. Meanwhile, a person with ADHD might struggle to stay focused during long conversations. These differences can make communication feel exhausting or confusing.
But here’s the thing: communication is a two-way street. It’s not just about one person’s ability to express or understand. It’s about how both people connect and interpret each other’s messages.

How the Double Empathy Problem Explains Misunderstandings
The double empathy problem is a concept that helps explain why communication can break down between neurodivergent and neurotypical people. It suggests that misunderstandings happen because both sides have different ways of experiencing and interpreting the world.
Think about it like this: if you speak one language and I speak another, it’s not just your fault or mine if we don’t understand each other. It’s a mismatch between two different systems. The same goes for neurodivergent communication. It’s not about one person being “wrong” or “difficult.” It’s about two different perspectives trying to connect.
This idea shifts the focus from blaming individuals to recognizing the shared challenge of bridging communication gaps. It encourages patience, curiosity, and openness from everyone involved.
Practical Tips for Navigating Communication Differences
Navigating communication differences can feel overwhelming, but there are practical steps you can take to make conversations smoother and more meaningful. Here are some ideas that have helped me and others:
Be Clear and Direct
Avoid vague language if possible. Say what you mean in simple terms. For example, instead of saying “It’s cold in here,” say “Can we close the window?”
Ask for Clarification
If something isn’t clear, don’t hesitate to ask questions. It’s okay to say, “Can you explain that differently?” or “I’m not sure I understand.”
Use Visual Supports
Sometimes, pictures, written notes, or diagrams can help make ideas clearer. This can be especially useful in group settings or when discussing complex topics.
Practice Active Listening
Show that you’re paying attention by nodding or repeating back what you heard. This helps confirm understanding and shows respect.
Set Boundaries and Take Breaks
If a conversation feels overwhelming, it’s okay to pause or step away. Let the other person know you need a break and will return when ready.
Share Your Communication Preferences
Let others know what works best for you. Maybe you prefer texting over phone calls or need extra time to process information.
Be Patient with Yourself and Others
Remember, everyone makes mistakes in communication. It’s part of learning and growing together.

Building Empathy Through Shared Understanding
Empathy is often talked about as the ability to put yourself in someone else’s shoes. But with neurodivergent communication, empathy can be a bit more complex. It’s not just about understanding feelings but also recognizing different ways of thinking and expressing.
One way to build empathy is by sharing experiences openly. When I explain how I process information or what makes me anxious in social settings, it helps others see things from my perspective. Likewise, listening to their experiences helps me understand their communication style.
Another helpful approach is to focus on curiosity rather than judgment. Instead of assuming someone is being rude or uninterested, ask yourself what might be going on beneath the surface. This mindset creates space for connection rather than conflict.
Remember, empathy is a two-way street. It requires effort from everyone involved to bridge gaps and create meaningful dialogue.

Moving Forward: Embracing Neurodivergent Communication Strengths
While challenges do exist, it’s important to celebrate the strengths that come with neurodivergent communication styles. Many neurodivergent individuals bring unique perspectives, creativity, and problem-solving skills to conversations.
By embracing these strengths, we can create environments where everyone feels valued and heard. Here are some ways to foster this:
Encourage Diverse Communication Styles
Allow people to express themselves in ways that feel natural, whether that’s through writing, art, or verbal conversation.
Create Safe Spaces
Build environments where people feel comfortable sharing without fear of judgment or misunderstanding.
Promote Education and Awareness
Help others learn about neurodiversity and the double empathy problem to reduce stigma and increase acceptance.
Advocate for Supportive Resources
Access to speech therapy, social skills coaching, or peer support groups can make a big difference.
By focusing on strengths and support, communication becomes less about fixing problems and more about celebrating differences.
I hope this exploration of communication and the double empathy problem has given you some useful insights. Remember, communication is a journey we’re all on together. With patience, understanding, and practical tools, we can build bridges that connect us in meaningful ways. Keep being curious, keep asking questions, and most importantly, keep being you.




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